ANALISIS EFEKTIVITAS BI-SMART DALAM PELAYANAN PUBLIK

Penelitian ini bertujuan untuk menganalisis efektivitas Bi-Smart (Boyolali
Innovation System Management of Research and Technology) dalam pelayanan
public. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik
pengumpulan data melalui wawancara mendalam kepada admin dan pengguna,
serta analisis dokumen sistem dan kebijakan. Hasil penelitian menunjukkan
bahwa Bi-Smart telah efektif dalam meningkatkan kecepatan, transparansi, dan
akuntabilitas layanan, khususnya dalam pengajuan magang, penelitian, dan
inovasi daerah. Namun, tantangan masih terdapat pada aspek literasi digital,
keterbatasan SDM, serta ketimpangan partisipasi antar OPD. Penelitian ini
menyimpulkan bahwa efektivitas Bi-Smart dapat terus ditingkatkan melalui
penguatan kapasitas SDM, sosialisasi sistem yang lebih luas, dan integrasi sistem
pelayanan lintas sektor. Bi-Smart menjadi model layanan digital yang adaptif dan
potensial untuk direplikasi di daerah lain dengan kebutuhan serupa.
Kata kunci : Bi-Smart, pelayanan publik, efektivitas, inovasi daerah,
digitalisasi
ABSTRACT
This study aims to analyze the effectiveness of the Bi-Smart system (Boyolali
Innovation System Management of Research and Technology) in the
implementation of digital-based public service delivery in Boyolali Regency. This
research uses a descriptive qualitative approach with data collection techniques
through in-depth interviews with administrators and users, as well as document
analysis of the system and related policies. The results show that Bi-Smart has
been effective in enhancing the speed, transparency, and accountability of
services, particularly in internship applications, research permits, and regional
innovation submissions. However, several challenges remain in terms of digital
literacy, human resource limitations, and unequal participation among
government units. The study concludes that the effectiveness of Bi-Smart can be
XV
further improved through capacity building, broader system socialization, and
integration with other public service systems. Bi-Smart stands as an adaptive and
replicable model of digital public service innovation for other regions with
similar needs.
Keywords : Bi-Smart, public service, effectiveness, regional innovation,
digitalization